Client Success Manager - Merchants
Divido is a technology platform for retailers, banks and payment companies that want to offer end-consumers the option to pay for anything in monthly instalments, in-store and online. Retailers that offer instant finance at the point of sale attract more customers, increase average order values and increase conversion rates.
Instalment credit is a €500bn global industry and Divido’s clients include brands like BMW, Lenovo and HTC. Last year, company revenue grew by over 450% and Google named the firm one of the ten best tech businesses in Europe. This year, Divido is expanding to the US, Australia, Germany, France, Spain, Italy and the Nordics – making it the largest platform for consumer finance in the world.
Divido is owned by Mastercard and American Express as well as the investors behind businesses like iZettle, TransferWise and Revolut.
What You’ll Do:
Your job is to make sure that our merchants know how to best use Divido to get them more customers and to grow their revenues. You will be there cheering them on when things are going well, and advising them when things don’t go so well. You will make sure they feel incredibly well supported.
- On-boarding of new merchants and running training sessions for their employees (technical set-up, training and driving finance adoption) for their first 90 days
- Driving better business results in your merchant base (using data to identify opportunities and deliver revenue growth for our customers and Divido from your assigned merchants
- Assist your merchants with applications to regulatory bodies (such as the Financial Conduct Authority) to allow expansion of finance
- Support your merchants with contract, commercial and billing needs that arise from their use of Divido and their Lender(s)
- Execute the agreed renewal process for your merchants each quarter to retain business at current/ better commercials
- Awesome colleagues
- Amazing company events
- Unlimited Snacks (some of which purport to be healthy)
- Shares scheme
- Company & performance bonus
- Work from home/flexible hours
- Vitality Private Healthcare
- Pension Scheme